Privacy Policy

1. Introduction

PlutusGPS ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GPS tracking and fleet management services, including our website, mobile applications, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services:

• Account Information: Name, email address, phone number, company name, billing address, and password when you create an account.
• Payment Information: Credit card numbers, billing details, and transaction history processed through our secure payment providers.
• Vehicle Information: Vehicle make, model, year, license plate numbers, VIN, and other vehicle identifiers.
• Driver Information: Driver names, contact details, license information, and assigned vehicle associations.
• Communication Data: Content of messages you send to our support team, feedback, and survey responses.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Location Data: Real-time GPS coordinates, movement patterns, speed, heading, altitude, and route history from connected tracking devices.
• Device Data: Device IMEI numbers, SIM card information, battery levels, signal strength, and connectivity status.
• Vehicle Telemetry: Engine status, ignition state, fuel consumption, odometer readings, and diagnostic information (where available).
• Usage Data: Features used, time spent on the platform, click patterns, search queries, and user preferences.
• Log Data: IP addresses, browser type, operating system, device identifiers, access times, and pages viewed.

2.3 Information from Third Parties

We may receive information from third-party services, including device manufacturers, map data providers, and analytics services. This information helps us improve our Services and provide enhanced features.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide real-time vehicle tracking and fleet management features
• Generate reports, analytics, and historical data visualizations
• Send alerts and notifications based on your configured settings
• Process and manage your subscription and payments
• Provide customer support and respond to inquiries

3.2 Service Improvement

• Analyze usage patterns to improve user experience
• Develop new features and services
• Conduct research and analytics using aggregated data
• Test and optimize platform performance

3.3 Communication

• Send service-related announcements and updates
• Provide technical notices and security alerts
• Send promotional communications (with your consent)
• Respond to your requests and feedback

3.4 Legal and Safety

• Comply with legal obligations and court orders
• Enforce our Terms and Conditions
• Detect, prevent, and address fraud or security issues
• Protect the rights and safety of users and the public

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Within Your Organization

Information is shared among authorized users within your organization according to the permission levels you configure. Account administrators can view and manage data for their organization.

4.2 Service Providers

We engage trusted third-party service providers to assist in delivering our Services, including:

• Cloud hosting and data storage providers
• Payment processing services
• Email and communication platforms
• Analytics and monitoring services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority. We will notify you of such requests unless prohibited by law.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Aggregated Data

We may share anonymized, aggregated data that cannot be used to identify you for research, analytics, and business purposes.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls limit data access to authorized personnel only.
• Infrastructure: Our services are hosted on secure, SOC 2 compliant cloud infrastructure.
• Monitoring: We employ continuous security monitoring and intrusion detection systems.
• Regular Audits: We conduct regular security assessments and penetration testing.
• Password Security: Passwords are hashed using industry-standard algorithms and never stored in plain text.

While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information based on the following criteria:

• Account Information: Retained while your account is active and for 30 days after account closure.
• Location History: Retained according to your subscription plan (typically 90 days to 2 years).
• Trip Records: Retained for the duration specified in your subscription plan.
• Payment Records: Retained for 7 years as required by tax and accounting regulations.
• Support Communications: Retained for 3 years after resolution.

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access your data through the Services dashboard or request a complete export of your data in a machine-readable format.

7.2 Correction

You can update your account information directly through the Services. Contact us if you need assistance correcting other data.

7.3 Deletion

You can request deletion of your account and associated data. Some information may be retained as required by law or for legitimate business purposes.

7.4 Opt-Out

You can opt out of promotional communications by clicking the unsubscribe link in emails or adjusting your notification preferences in your account settings.

7.5 Restrict Processing

You can request that we restrict processing of your personal information under certain circumstances.

7.6 Object to Processing

You have the right to object to processing of your personal information for direct marketing purposes.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Services to function properly (authentication, security, preferences).
• Analytics Cookies: Help us understand how users interact with our Services.
• Functional Cookies: Remember your preferences and settings.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data transfer regulations

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

12. Employee and Driver Tracking

If you use our Services to track employees or drivers, you are responsible for:

• Obtaining necessary consent from individuals being tracked
• Providing clear notice about tracking practices
• Complying with all applicable employment and privacy laws
• Establishing appropriate internal policies for data access

PlutusGPS provides tools to help you manage consent and notifications, but compliance with legal requirements remains your responsibility.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes
• Displaying in-app notifications

Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at:

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.